Delivery

We want to keep shipping costs down for you as much as possible so we offer a flat rate of $10 for all orders under $150. Spend over $150 and shipping is on us! Please note that this applies to Australian orders only.

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours, and delivery is between 5 – 10 working days. You will receive an email confirming the dispatch of your order once it has been sent.

During the check out process, you should specify any special delivery instructions.

Please note, Merriville Home cannot be responsible for items lost in the post. Unfortunately we are unable to ship to any PO Boxes or Parcel Lockers. Express shipping is available at an additional cost, please enquire for rates. 

In some instances products will be sent directly from our supplier to the customer. We will communicate the dispatch of each item with the same process as listed above.

If, for some reason, there is a delay with delivery of your order we will communicate this within 2 working days, and communicate a delivery timeframe. Should a delayed delivery time not meet your needs, we will be happy to process a refund.

Larger items will need to be couriered so please contact us directly and we can arrange this for you. We use a variety of transport companies, according to your purchase and destination, therefore some items ordered together may not always be shipped together. The exact shipping cost for your order will be added and displayed at checkout. 

International Delivery

We are happy to ship internationally.

All orders will be charged in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).

Australia Post International shipping costs will apply, along with the appropriate insurance cost. Australia Post delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart. For a quote on international shipping costs for your order, please email us at info@merrivillehome.com.au

Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.

Any import taxes (if applicable) will be the responsibility of the customer.

Items Out Of Stock

We endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.

If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.

Pre-Orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery.  To arrange for a pre-order of an out of stock item, please email us info@merrivillehome.com.au or telephone (03) 9042 4062.

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